Returns & Refunds

Every FETICHE ByVali™ piece is made to order — crafted with intention, to your exact specification. Because each item is created exclusively for you, our returns policy reflects the nature of bespoke, handcrafted goods. Please read the following carefully before placing your order.

For any questions, our team is always here: hello@fetichebv.com

Made-to-Order — No Returns on Personalized Pieces

As each FETICHE ByVali™ piece is handcrafted to order, we are unable to accept returns or offer refunds for items manufactured correctly to your specification. This includes change of mind, incorrect size selection, or dissatisfaction with an approved design.

We encourage you to review your order carefully before confirming. If you have any questions prior to purchase, please reach out — we are happy to guide you.

Cancellations

You have 24 hours to request a cancellation and receive a full refund. We are unable to accommodate cancellations beyond this window without a 20% fee charge.

To cancel please contact us immediately at hello@fetichebv.com.

Manufacturing Defects

We hold our craft to the highest standard. In the rare event that your piece arrives with a manufacturing defect — including issues with stitching, hardware, or material integrity — we will make it right.

Please contact us within 14 days of receiving your order with the following:

Your order number
A clear description of the issue
Photographic or video evidence of the defect, including a full image of the piece and a close-up of the fault

We will respond within 12 business hours and propose a remedy — whether that is a remake, repair, or refund. Please do not return any item without first receiving written authorisation from our team.

Damaged in Transit

We take great care in packaging every order. If your piece arrives visibly damaged, please photograph both the outer packaging and the item before use, and contact us within 48 hours of delivery. We will arrange a free remake or full refund upon confirmation of transit damage.

Lost Orders

If your order has not arrived within the expected timeframe, please allow 3 business days beyond the estimated delivery date before reaching out. Once a parcel is confirmed lost by the carrier, we will offer you a free remake or a full refund — whichever you prefer.

Please note: we are unable to accept responsibility for orders lost due to an incorrect address provided at checkout.

Refunds

All refunds are returned to the original payment method used at checkout. Timescales are as follows:

Cancellation within 24 hours — refund initiated within 24-72 hours
Manufacturing defect or transit damage — refund or remake within 14 calendar days of confirmation
Lost order — refund or remake within 14 calendar days of carrier confirmation

Color & Size

Due to the nature of custom printing and handcrafted production, minor color variation and marginal size differences (typically ±1–3%) are inherent to the bespoke process and do not constitute a defect. If an exact color match is essential, we recommend requesting a swatch before placing your order.

For any concerns not addressed here, please contact us at hello@fetichebv.com. We are committed to ensuring every FETICHE ByVali™ experience is as considered as the pieces themselves.

FETICHE ByVali™ — Every detail, considered.